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Frequently Asked Questions

Answers to some of the questions we are most often asked by new customers. Please feel free to contact us if you have any other questions.

 

 


Common questions
What are your rates and is there a minimum charge?
Please refer to the Services tab for details of our pricing.
What about materials?
All prices exclude materials. We are happy to supply all the materials needed and these will be charged separately.
What about parking and congestion charges?
We encourage customers to supply permits and we pass on incurred parking and congestion charges.
Will your handymen have the right tools with them?
Yes. Our handymen carry a full range of tools to be able to deal with a wide number of different jobs.
Do you do free estimates?
Yes, we provide free of charge estimates, preferably over the phone. If on arrival, the handyman thinks the job will take longer than expected, you will be left to decide whether you want to proceed. For larger jobs, like fitting a new bathroom, we would make a separate visit to give you an estimate free of charge.
Are you insured?
Yes, we carry £1m public liability insurance.
How quickly can you come and fix it for me?
We have many labourers so we can fix it for you within 24-48 hours.
Do you work weekends and evenings?
Yes, but a special rate of £60/h applies after 6pm and on Sunday.
Do you have Gas Safe Engineers?
No, we are not Gas Safe registered.
Do you have accredited Electricians?
No, our electrical work is limited to replacement work.
Are your handymen reliable?
Our reputation is our business so our handymen are vetted very carefully for the relevant qualifications and experience. We aim to recruit only professional, polite, well presented, friendly personnel with excellent customer service skills. Our team is highly reliable, a fact supported by our excellent customer satisfaction feedback.
Will your handyman keep me waiting?
No, we give a specific one hour appointment at your convenience. We will let you know immediately in the rare event that we cannot honour our commitment.
Can you do big projects?
Yes we can. We can completely renovate your house or office from A to Z if required. For anything lasting longer than about 5 days, then we would be happy to provide you with a free quote.
What areas do you cover?
Please refer to our Areas We Cover page.